Shipping 2023
When your order leaves our warehouse its on its way!
We will send you a dispatch notification email – so keep an eye on your inbox!
UNITED KINGDOM
Royal Mail 24 - £4.20 (not tracked)
- Delivery aim: 1 business days (2-3 business days to remote areas)
Royal Mail 48 - £3.99
- Delivery aim: 2 business days (5 business days to remote areas) from item fulfilment.
DPD Express shipping - £5.99
- Delivery aim: 1-2 business days (3 business days to remote areas) from item fulfilment.
EUROPE
EU Track & signed - £12 on orders up to £45
- Delivery aim: 3-6 business days (3-8 business days for Canary Islands)
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
EU Track & signed - £16.50 on orders £45 +
- Delivery aim: 3-6 business days (3-8 business days for Canary Islands)
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
Europe - Non-EU – Same charges as Europe apply.
Andorra,Channel Islands, Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Lechtenstein, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine
AUSTRALIA
AUS Track & signed - £15.00 on orders up to £22.50
- Delivery aim: 4-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
AUS Track & signed - £19.00 on orders £23-£45
- Delivery aim: 4-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
AUS Track & signed - £25.00 on orders £45+
- Delivery aim: 4-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
UNITED STATES
US Track & signed - £15.00 on orders up to £22.50
- Delivery aim: 5-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
- Delivery aim: 5-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
- Delivery aim: 5-7 business days
- Full end-to-end tracking
- Signature required on arrival
- Max parcel weight = 2kg
DISPATCH INFORMATION
- Orders are only dispatched Monday - Friday. Our office is closed at weekends.
- order processing is by 2pm GMT. Any orders placed after this time will be processed the next working day.
- Orders placed on Friday after 2pm GMT will be processed on Monday.
Please ensure your delivery address is correct before submitting your order.
If you address is incorrect or incomplete, orders shipped with Royal Mail will be return to us and you will be invoiced for the reshipment fee.
Please contact us within 28 days of placing your order if you do not receive your package so that we are able to submit a claim on your behalf. Claims out with this period are not accepted by the delivery company and we will be unable to replace your order.
Public Holidays
We are unable to deliver on public holidays. Any orders placed on a UK public holiday will be processed the following working day.
CUSTOMS & DUTY
For countries outside the UK, Customs Duty may be payable on your order - this is based on the value of your order and the Duty Threshold in your country of residence. We have no control over the Duty total and payment is the responsibility of the customer.
Follow the link for more information
https://global-express.org/assets/files/Customs%20Committee/de-minimis/GEA-overview-on-de-minimis_April-2016.pdf
IOSS - 1st July 2021
The EU no longer allows import on products with no tax under the value of £25, so taxes and duty is to be paid on all transactions outside of the UK.
Please shop on our etsy site (as they provide us a IOSS) for transactions under £150 to prevent the IOSS charge being applied at customs.
IOSS is calculated under and over £150 value by VAT + Customs Charge this is billed to you from your country of origin.
Updated - 05.07.23